caesars palace hotel casino las vegas nv

We've stayed at other hotels that have had snacks and drinks and have put my medication in the fridge and have never had an issue. This was the worst experience we've had over a darn refrigerator error. Why bother having corporate or customer service? So I asked for a hotel manager and apparently Emma and the other managers that guests talk to are hotel managers. That was even worse! they stated that they can’t override anything the hotel does and that I already disputed the $180 charge. We paid extra money for and upgrade to not have certain amenities provided is not OK, and now I'm forced to choose to pay $180 or $75! So we have them put the $75 charge and I figured I could call corporate for some extra support. It’s like she has a script and sticks to it 'personal and medicinal refrigerators can be purchased for your stay' nowhere in this 'upgraded room' does it say that.

She didn't even offer to have someone to check or offer any type of help nor did she give me that chance to explain to her that I used it for medication. She told us we can go get the items we were charged for or get the $75 charge since they have no way of knowing if the items are contaminated or damaged. So we disputed the charges and talked to a manager Emma and we tried to explain it was an error on our end and she was so dismissive and didn’t care what we had to say or what we were trying to tell her, She’d cut us off. Nowhere does it say if you move or touch the items you'll get charged. So we went to check out and had $180+ of charges we asked why and they say the drinks are on a scale so when they’re moved they charge you for the items. My stomach sank since I used it for my medication I need to live.

The day were leaving we notice the sign says if you used the refreshment center for personal use a $75 charge will incur. There’s a sign that says if drinks are removed you'll be charged we didn't remove the drinks we moved them to the top of the dresser with the snacks. I have medication that needs to be refrigerated so I moved some drinks so I can place my medication in the refrigerator. There was A refrigerator in the room with outrageously priced snacks and drinks. and came back and our room was the way we had left it. They knocked and we were getting ready and told them a few minutes, we left for 3-4 hrs. When we got to the hotel to check in we paid for the upgrade, got to our room and it was nice, Housekeeping never cleaned our room.

Caesars palace hotel casino las vegas nv